If you’re not happy with your product, you may return your product as long as it follows our return policy. Please contact us to request return authorization.
- Customers may request a return for refund within 30 days after delivery of the product.
- Custom products and services are non-returnable, but are covered by our manufacturers warranty.
- Clearance, final sale, and special order products are non-returnable.
- All returns require a return authorization number. This just helps us track returns better. Contact us to get a return authorization number.
- Returns will only be considered if originally purchased from Wilderness Vans. If you purchased the product through a 3rd party, you must submit your request through them.
- All returns must be unused, and in original packaging. Product must be in new, resalable condition to receive a credit.
- All returns may be subject to a 10% restocking fee.
- All return shipping costs are the responsibility of the customer, unless otherwise directed.
- Collect shipments will be refused by shipping department. We recommend on items valued over $100, that you use a trackable shipping service and/or purchase shipping insurance. Any damage claims that may need to be done on the returned items will be the responsibility of the customer.
- Once the item has been returned, inspected and approved, a credit will only be issued to the credit card used on the original payment. This may take a week or two to show up on your statement.